I have tried to communicate via telephone several times a day and 3 times via this portal, for several weeks to schedule a doctors and dentist appointment. I have not been able to sucessfuly get thru to a person for assistance. I have had my sister help me call, she has also have had no sucess. I am very disappointed and am looking into making a complaint. I have instructed I can only be reached at 916 944 3920 as my current number is unavailable due to my stay in a residential program. It is very important that someone contacts me in a promptly manner at the the number indicated. Thank you kindly .